| Care and service of your hearing aid
Our service does not stop when you purchase a hearing aid. We want you to get the most out of your improved hearing. Our specially trained staff are always on hand to offer assistance and advice.
Click the topics below for more information:
Regular maintenance
All-in-the-ear hearing aid
To keep your aids clean, wipe gently with a soft tissue and brush carefully using the brush provided. Remove wax build-up using a cleaning loop and spray wax remover. Never use any other kind of cleaning materials or water as they may cause damage.
Be careful with the tubing at the opening of the sound outlet. If this is pulled out, your hearing aid may need to be repaired.
Behind-the-ear hearing aid
Signs that the tubing and mould may need cleaning include wax build-up, need to use higher volume or the aid appearing dead. Keep the moulds free of wax, as this will prevent you from hearing properly.
Batteries
Battery life depends on the type of aid, how much it is used, volume level and battery quality. A depleted battery should be removed immediately. When battery power is low, you may hear a series of short beeps indicating the battery should be replaced.
Hidden Hearing supply only top-quality batteries. Because we buy stock in bulk we are able to offer generous discounts on normal high street prices. It’s a good idea to keep spares on hand.
Batteries are available at our branches and via mail order. Use our branch locator or ring freephone
After-sales care
Our service does not stop after you have purchased your hearing aid(s). Our after-sales care package includes:
Customer Care Plan (Extended Guarantee and All Risks cover)
Battery sales
Customer Satisfaction Survey
Service Record
We keep our customers up to date with developments in hearing care and are always on hand to offer additional help and advice whenever required.
Repairs
Whatever make or model hearing aid you have, Hidden Hearing offer a convenient repair service should you encounter any technical problems with your hearing aid system. We are fully aware of the importance of rapidly processing any repair which may be necessary and our service ensures all hearing aids are returned without undue delay.
Product upgrades
Technology moves at such a pace that it’s not always easy to keep up to date with the latest developments in hearing aid technology. Whilst we appreciate the investment you have made in your current hearing aid system, it’s always worth staying in touch to see if the latest developments can help you.
Benefits of wearing two hearing aids 
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