What we do

Hidden Hearing Customer Charter

At Hidden Hearing we all work hard to achieve the same goal, to help our Patients and their families achieve a much improved quality of life through better hearing.

We view all our patients as family members who deserve our highest level of service, care and attention at all times. Our Customer Charter is our guarantee to you.


R: Reputable partner We have provided world-class hearing healthcare services and lifelong support for our patients over the past 25 years across Ireland. We will offer you the highest standard of support and services.

E: Entire journey  We recognize that addressing hearing loss is a major event in your life and we provide continuous support to meet your requirements during the entire hearing rehabilitation journey, including free aftercare services.

S: Standard of care  We will treat you with the same standard of care and respect as a family member or friend.

P: Professionalism  Every Hidden Hearing audiologist is accredited to leading international standards and is a member of the Irish Hearing Society (IHS) or Irish Society of Hearing Aid Audiologists (ISHAA).

E: Excellence  We are committed to improving hearing healthcare services in Ireland and we provide a national hearing screening service, conducting over 30,000 free hearing tests each year.

C: Commitments  We are the only hearing healthcare provider to offer you a number of unique commitments - 90 day money back guarantee, four year warranty, lifetime of free batteries and free six monthly check-up for the life of the hearing aid.

T: Technology & Training  We take great pride in our modern testing facilities, where we combine the latest technology with the highest standards in professional training. We offer the widest range of top quality digital hearing aids from entry level to sophisticated devices.

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