About Us

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Mission Statement

At Hidden Hearing, we strive to become Ireland’s leading brand in personalised hearing care.
Our vision is to help more people hear better.

We will achieve our mission through:

  • Competence
  • Professionalism
  • Technology
  • Personalisation

 

 Click Here to Read our Full Mission Statement

 

Who We Are

Hidden Hearing is Ireland’s leading provider of hearing healthcare with a national network of over eight-two branches and clinics.

Over the past 30 years across Ireland, we have worked hard to develop a reputation for offering world-class hearing healthcare services and lifelong support for our patients. We combine the latest technology with the highest standards in professional training while conducting over 60,000 free hearing tests each year.

We take a different approach than other organisations. We recognise that addressing hearing loss is a major event in someone’s life and we provide continuous support to meet our patients’ requirements during the entire hearing rehabilitation journey, including free aftercare services.

Hidden Hearing is the only hearing healthcare provider to offer customers a lifetime of free batteries, a 90-day money back guarantee and free six-monthly check up for the life of the hearing aid.

We are also uniquely placed as the only hearing healthcare provider in Ireland that offer free ear wax removal to over 50’s. With such an extensive network of eight-two clinics there’s a Hidden Hearing clinic near you.

 

What We Do

At Hidden Hearing we all work hard to achieve the same goal, to help our patients and their families achieve a much-improved quality of life through better hearing.

We view all our patients as family members who deserve our highest level of service, care and attention always. Our customer charter is our guarantee to you.

 

R.E.S.P.E.C.T.

R: Reputable partner: We have provided world-class hearing healthcare services and lifelong support for our patients over the past 30 years across Ireland. We will offer you the highest standard of support and services.

E: Entire journey: We recognise that addressing hearing loss is a major event in your life and we provide continuous support to meet your requirements during the entire hearing rehabilitation journey, including free aftercare services with regular six month check-ups

S: Standard of care:  We will treat you with the same standard of care and respect as a family member or friend.

P: Professionalism: Every Hidden Hearing audiologist is accredited to leading international standards and is a member of the Irish Hearing Society (IHS) or Irish Society of Hearing Aid Audiologists (ISHAA). Several of our audiologists have even won the Irish Audiologist of the Year award. 

C: Commitments: We are the only hearing healthcare provider to offer you a number of unique commitments - 90-day money back guarantee, 0% finance, four-year warranty, a lifetime of free batteries and free six-monthly check-up for the life of the hearing aid.

T: Technology & Training: We take great pride in our modern testing facilities, where we combine the latest technology with the highest standards in professional training. We offer the widest range of top-quality digital hearing aids from entry level to sophisticated devices.

 

Contact

Do you have a question related to hearing?

You can contact our Customer Services team by calling1800 66 77 11 or by emailing customercare@hiddenhearing.ie

To contact our head office, marketing team or to fill out a contact form please visit our contact page

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