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Customer Service

Your hearing is our expertise. Our customer service team is available to provide support for both hearing aid and hearing care inquiries - whether you're at home or on the go.

With our wide range of remote services, you receive high-quality hearing care from our experts - all from the comfort of your home.

Contact Customer Service

1800 66 77 11 or or online chat or request a call back

How can we help you?

Our trained experts offer the following services:

  1. Comprehensive hearing tests and consultations.
  2. Hearing aid and hearing aid accessory support.
  3. Hearing aid fittings and adjustments.
  4. Battery and dome ordering services.
  5. Hearing aid cleaning and repairs.
  6. Guidance on when to book a hearing test.
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Quick links to self-guided resources

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Order batteries and domes online
Order now
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Order hearing aid accessories
Order now
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Learn how to use and maintain your hearing aids
See videos

You are always welcome to visit us in the clinic

Our clinics are open, and the safety of our customers and employees is our highest priority. We are taking high security precautions to ensure optimal safety and hygiene when you visit our clinics.

Read about our safety guidelines 






Our clinics are open

We are ensuring the following safety measures


Phone screenings

Customers are screened by phone for Covid-19 symptoms


Fewer customers in the clinic

A limited number of customers are allowed in the clinic at once


Protective gear for staff

Hygienic clothing is worn according to government guidelines


High sanitation measures

Common areas and medical equipment are sanitised regularly



Hidden Hearing

Personalised hearing healthcare

Oticon RemoteCare App

If you wear Oticon hearing aids, you can receive phone or video hearing aid consultations through the Oticon RemoteCare app.

Using the app is a convenient way for you to receive real-time hearing aid adjustments from your hearing care expert.

How you benefit from the Oticon RemoteCare App

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  • Have personal video consultations with a hearing care expert from the comfort of your own home. 
  • Receive hearing aid adjustments and fine-tuning via the app.
  • Save time and money travelling to and from the hearing care clinic.

Watch the benefits of RemoteCare

Book an appointment on your Oticon RemoteCare app

If you have already set up the Oticon RemoteCare App:

  1. Call your hearing care expert and book an Oticon RemoteCare appointment.
  2. Open the app at the date and time of the agreed appointment.

If you have not yet set up the Oticon RemoteCare app:

  1. Download the Oticon RemoteCare app.
  2. Pair your hearing aid with the Oticon RemoteCare app.
  3. Call us on this number: 1-800-882-884 and let us know which email you used to setup your RemoteCare account. 
  4. Together, we will then complete your Oticon RemoteCare registration.
  5. Call your hearing care expert, and book your first Oticon RemoteCare consultation.
  6. Open the app at the date and time of the agreed appointment.

Oticon RemoteCare App requirements

In order to use the app, you will need the following: 

  • Oticon hearing aids with Bluetooth® 
    (Models: Xceed, Xceed Play, Opn S, Opn Play, Opn, Ruby, Siya, More)
  • A smartphone (Android phones must have an operating system of 8.0 or higher, and iPhones must meet the following specifications: 5S model or higher, iOS 12.0 or higher)
  • Apple ID
  • Email account 
  • Stable Internet connection

How to find out if you have a Bluetooth® hearing aid

5 steps to improving your hearing

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1. Hearing loss or maybe it's just earwax?
Book earwax removal
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2. Schedule your FREE hearing test in a clinic near you.
Find your clinic
90 day calendar
Select and test a hearing aid
3. Select a pair of hearing aids with a 90-day money back guarantee.
Book a hearing test
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4. Learn about 2 FREE hearing aids with PRSI grant.
PRSI grant
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5. Hear well and live well. Receive FREE, unlimited aftercare.
Aftercare service