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Resources for hearing aid users
On this page you can learn how to:
- Decide when it's a good time to get new hearing aids.
- Understand new hearing aid technologies and features.
- Maintain your hearing aids.
- Get free batteries and domes for your hearing aids.
- Benefit from hearing aid accessories.
- Troubleshoot common hearing aid issues.
You are always welcome to get in touch if you have any questions or need our help.
3 ways to reach our customer service
1. New hearing aids
We usually recommend investing in new hearing aids every 3-5 years or if you recognise any of the following situations:
- You are craving the superior sound experience offered by the latest hearing aid technology.
- Your hearing ability has changed, and your current hearing aids are not treating your hearing loss.
- Your hearing aids don’t seem to be working as well as they should.
- Recent lifestyle changes are challenging device comfort, style and performance.
Hearing aid trial
2. New hearing aid technologies and features
Hearing aid technology has developed significantly over the past few years.
Not only do modern hearing aids help your brain to process sound in the most natural way possible, but new hearing aid accessories help to optimise your hearing experience even further.
Not only do modern hearing aids help your brain to process sound in the most natural way possible, but new hearing aid accessories help to optimise your hearing experience even further.
BrainHearing™ technology
Hearing aids with the groundbreaking BrainHearing™ technology from Oticon were designed to deliver more sound to the brain that's much clearer, all while improving speech understanding and reducing listening effort.
Artificial Intelligence
Our latest hearing aid, Oticon More™, uses deep learning, which is the most powerful benefit of artificial intelligence. The device is trained to process 12 million real-life sounds, giving the brain more of the information it needs to decipher intricate sound details.
Powerful chipset
Thanks to Polaris™, Oticon’s new, most intelligent platform, their newest hearing aid Oticon More has learned to recognise all types of sounds, their details, and how they should ideally sound – including speech.
Rechargeable hearing aids
Some modern hearing aids are available with built-in rechargeable batteries. They can be charged overnight for a full day's worth of power. And you never have to buy hearing aid batteries again.
Bluetooth hearing aids
Hearing aids with Bluetooth connectivity can be connected to your mobile phones or tablets so that phone conversations, music, podcasts (and more!) can be heard directly through your hearing aids.
Discreet hearing aid styles
Some hearing aids are available in a discreet, in-the-ear style, which makes these devices almost invisible. A consultation with a hearing care expert can determine if this type of hearing aid could suit your needs.
4. Get free batteries and domes for your hearing aids
You can order online new hearing aid batteries or domes.
Simply place your order online, and have them shipped right to your door.
5. Hearing aid accessories
Explore an assortment of high-tech hearing aid accessories, and learn how they can improve your hearing experience and enhance your hearing aid's performance.
ConnectClip
With the ConnectClip, you can turn your hearing aids into a wireless headset and use the ConnectClip as your remote microphone or remote control.
Remote Control
The Remote Control accessory allows you to adjust your hearing aid's volume setting, switch between programs, and mute / unmute your device.
TV adapter
The TV adaptor allows you to stream sounds directly from your TV to your hearing aids. This allows you to personalise the volume level to your needs (without affecting the volume for those watching with you).
Phone adapter
The Phone Adapter connects your landline phone wirelessly to both your hearing aids and the ConnectClip. During a call, your hearing aids become the headset, and the ConnectClip serves as a microphone.
EduMic
EduMic is a wireless remote microphone accessory that is often used in a classroom setting. The EduMic is worn by the teacher, and it sends sound directly into the students' hearing aids and balances out unwanted background noise.
SafeLine
SafeLine is a retention cord for customers who enjoy an active lifestyle. The cord attaches to both your hearing aids and your shirt collar so that you can be sure your devices won't be lost or damaged if they fall off.
6. Troubleshoot common hearing aid issues
When you have problems with your hearing aids, it can be difficult to know if your device needs an adjustment or a repair.
Using the link below, read about how to troubleshoot the most common issues with hearing aids. For assistance, you can call us at 0800 145 6067.