Meet the Team
Board of Directors
Duncan Graham, General Manager
Hidden Hearing is delighted to announce the appointment of Duncan Graham as its new General Manager. With decades of experience in Irish business and a remarkable track record in retail and management, Duncan is set to bring a fresh perspective and a wealth of expertise to his new role.
Originally from Nottingham, Duncan Graham has crafted an impressive career in the retail and business sectors in both Ireland and the UK. His journey commenced with Marks and Spencer, where he honed his skills managing stores across the two countries. This foundational experience laid the groundwork for his subsequent achievements in the industry.
Duncan's tenure at Brown Thomas saw him rise to the position of General Manager, showcasing his capability in overseeing various aspects of retail operations. His leadership skills were further demonstrated when he assumed the role of CEO at a prominent ladieswear company, where he successfully guided the brand towards greater prominence.
A stint as CEO of Libra Designs, a wholesale and retail ladieswear business, saw Graham dramatically increase the company’s retail presence; ahead of a 2011 move to multi-site retailing with Specsavers. There, he played a pivotal role in the expansion of the brand across Ireland, Scotland, and Spain.
Duncan previously has held the role of Managing Director at Retail Excellence, an organisation focused on advocating for the interests of the Irish retail industry. As a prominent figure in the field, he has been actively engaged in the Government's Retail Forum, championing the concerns and needs of the retail sector. His influential voice has also been recognised in the media, where he has shared insights and perspectives on various retail-related topics.
With his unique blend of expertise, Duncan Graham is ideally positioned to lead Hidden Hearing's sales efforts. As General Manager, he will harness his deep understanding of the Irish business landscape, his exceptional leadership skills, and his strategic acumen to drive the company's growth trajectory and enhance its commitment to delivering top-notch hearing healthcare services.
Duncan's appointment comes at an exciting juncture for Hidden Hearing, which operates an extensive network of 85 clinics across the island of Ireland. With his vision and leadership, the company is poised to further strengthen its market presence and continue its mission of improving the lives of individuals through better hearing.
Tara Finnegan, Sales Director
Ireland’s leading provider of hearing healthcare, has announced the appointment of Tara Finnegan as its new Sales Director for its operations across Ireland and Northern Ireland. This marks a significant milestone in the company’s continued growth and commitment to excellence in hearing care across Ireland. This appointment supports the company’s ongoing growth strategy and reinforces its commitment to delivering high-quality hearing care across Ireland.”
Tara brings a wealth of experience to the role, having built an extensive career within Hidden Hearing across multiple functions, markets and leadership levels. Most recently, she served as Hidden Hearing’s Global Commercial Trainer, supporting teams across regions from the United States to Australia and markets everywhere in between. In this global role, Tara played a key part in developing commercial capability, driving performance, and sharing best-in-class practices across the organisation.
Commenting on her appointment, Tara Finnegan said: “I am incredibly proud to take on the role of Sales Director for Hidden Hearing Ireland. Having grown with the organisation across so many roles and markets, I have seen first-hand the impact our teams make on people’s lives every day.”
She added: “I’m excited to work closely with our clinics and commercial teams to continue driving growth while keeping patient care at the heart of everything we do.”
Duncan Graham, General Manager of Hidden Hearing Ireland, welcomed the appointment, saying: “Tara’s appointment is a fantastic example of the talent and leadership we continue to develop within Hidden Hearing. Her deep operational knowledge, global commercial experience and proven leadership make her ideally suited to lead our sales function. We look forward to her playing a key role in shaping the next phase of our growth in Ireland.”
Finnegans journey with Hidden Hearing began in customer service and progressed through a number of pivotal operational and leadership roles, including Clinic Coordinator, Regional Manager and Operations Manager Clinic. This broad experience has given her a deep understanding of the business, from frontline patient care to strategic sales leadership.
Originally from Dublin and now residing in Cavan, Tara’s appointment reflects both her strong national perspective and her long-standing commitment to Hidden Hearing Ireland.
Dolores Madden, Marketing Director
Dolores Madden joined Hidden Hearing in 1989, at an early stage in the company’s growth in Ireland. From the outset, she recognised its ambition to deliver life-changing hearing healthcare while building a values-driven, people-focused organisation.
Originally trained as an Accounting Technician, Dolores developed a strong commercial foundation before expanding into clinical expertise. She earned a Master’s Degree in Audiology from Trinity College Dublin in 2002, giving her a rare combination of business and clinical insight. This dual perspective enables her to connect strategy, operations, and patient outcomes with clarity and impact.
Over the course of her career, Dolores has held a wide range of leadership roles across the organisation, including Operations Manager, Senior Audiologist, Branch Manager, Regional Manager, and Marketing Manager.
Today, as Marketing Director, she leads brand, communications, and growth strategy for Hidden Hearing, supporting a national network of over 89 clinics and more than 60,000 patient consultations annually. She has played a key role in shaping the company’s positioning around personalised, technology-enabled hearing care that is never one-size-fits-all.
Dolores is a strong advocate for proactive hearing healthcare. She is committed to shifting public perception by encouraging early testing and intervention, and by highlighting the broader health impacts of untreated hearing loss, including social isolation and cognitive decline. Her work is grounded in a clear mission: to help more people hear better and live more connected lives.
She is particularly proud of the #GiftofHearing initiative, which provides life-changing hearing solutions to those who might otherwise go without, reflecting the organisation’s commitment to meaningful social impact.
In 2015, Dolores was appointed Strategic Director within the Demant Group, extending her influence at an international level. She also serves as a Director of the Irish Society of Hearing Aid Audiologists (ISHAA), supporting high standards of professional and ethical practice across the industry.
Dolores combines commercial leadership with clinical expertise and a strong sense of purpose to drive growth while delivering measurable improvements in patients’ quality of life.
Hearing Aid Audiologists
Enda Dooley (Dip HAA) Audiologist of the Year 2015
Mr. Enda Dooley, Hearing Aid Audiologist. has been with Hidden Hearing since 2010 and is based in our Merrion Road, Ballsbridge branch.
Mr Dooley was 1 of only 3 Audiologists in Ireland who were awarded a “Certificate of Commendation” in the Audiologist of the year competition in 2014 as well as uniquely winning the same “Certificate of Commendation Award” (again 1 of only 3) in the “Audiologist of the Year” competition in 2016 & 2017.
Ivor Lewis (FSHAA, FISHAA, AMRSPH, MIHS)
Mr Ivor Lewis, Hearing Aid Audiologist with Hidden Hearing has been an audiologist for nearly 20 years and is highly recognised as a conscientious and caring professional. Ivor has been with Hidden Hearing since 1995 and took control of the Cashel branch in 2011. This branch is now recognised as a Centre of Excellence for Hearing Care in Ireland.
As a fully qualified fellowship member of both the British, and the Irish Society of Hearing Aid Audiologists, he has years of advanced training both locally and nationally.
Noel Cullen (FISHAA)
Noel Cullen has been a Hearing Aid Audiologist in Abbey Street for 21 years. During this time Noel has cared for and successfully helped thousands of people with mild, moderate and profound hearing problems. Noel also has experience helping those with tinnitus, vertigo and others with medical related hearing loss. As a fully qualified fellowship member of both the British and the Irish Society of Hearing Aid Audiologists, he has years of advanced training both locally and nationally.
His knowledge in communication disorders has helped a wide range of patients, including both adults and children with hearing loss. He provides screenings, hearing tests, aural rehabilitation and has an extensive knowledge of both conventional and digital hearing instruments.