Ways to reach our customer service

If you have questions about your hearing aids or need a hearing aid adjustment or repair, then you are welcome to call us on 1800 818 808 to schedule an appointment. If you are an existing customer and want to book an appointment to see your audiologist, you can either call the clinic you originally visited or give us a call. To find the contact details of your local clinic, you can use the Find hearing clinic page.

Hidden Hearing is an approved supplier of the Treatment Benefit Scheme, and we are familiar with the application process. We know that application forms can be tedious, and we regularly help our patients complete and submit their Treatment Benefit Scheme application.

Request a call back to learn more about the PRSI Grant

If you are new to Hidden Hearing and would like to book a free hearing test, you can either book an appointment here or call 1800 818 808. You can book an appointment for yourself or on behalf of someone else. We also offer video consultations, which can be arranged when you speak to a member of our team.

If you need to change an existing appointment, you can do so by calling your local clinic. You can find the contact details of your local clinic on the Find your local hearing clinic page.

If you would like to order an accessory, you can do so by contacting your local clinic or our Customer Service team.
You can find your local clinic on the find you local hearing clinic page or you are welcome to order online by filling out a quick form and a member of our team will respond soonest to your request.

Alternatively, you can call our Customer Service team on 1800 818 808 from 9.00am - 5.00pm, Monday - Friday or email: customercare@hiddenhearing.ie

Oneplan is Hidden Hearing’s protection plan. Whether your device has been damaged, lost or stolen, Oneplan is there to help when you need it most. Once a hearing aid passes its manufacturer warranty, the price for any repairs can be expensive, but as we all know, these things can happen. Oneplan is a low-cost plan that provides coverage against theft, loss and damage, and it can offer full protection of your hearing aid.

To make a claim or for more information:

Contact our Customer Service team at 1800 818 808 or email: customercare@hiddenhearing.ie and a member of the team will get back to you.

If you would like information about a specific order, you can contact our Customer Service Team. 
You can call the Customer Service Team on 1800 818 808 from 9.00am - 5.00pm Monday - Friday.
Email: customercare@hiddenhearing.ie 
Or you can use the Contact Us Form, and a member of the team will get back to you.

On our hearing aid maintenance page, we have created a number of how-to videos, where you can learn how to change your batteries or domes, clean and maintain hearing aids, or connect your hearing aids to the TV, phone or music streamer.

You are always welcome to contact Customer service if you have questions about hearing aid maintenance or need assistance.

If you would like to receive calls from your smart phone into your hearing aids we have this how-to video for you.