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Hearing aid adjustment and repair

Whether you need a repair or a small adjustment, we are here for you when you need hearing aid support. 

Hearing aid repair: How to solve common problems

4 ways to reach our customer service

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Call us
The phones are open weekdays from 9:00am-5:00pm
1800 882 884
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Chat online
Our online chat is open weekdays from 9:00am-10:00pm
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By e-mail
Our customer service will get back to you within 24 hours.
Email Us
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Request a call back
We will call you back within 48 hours.
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Remote services from the comfort of your home

Hidden Hearing offers a variety of remote customer services – all of which are available from the comfort of your home:

  1. Online support for your hearing aids and accessories.
  2. Online fitting and adjustment for Oticon hearing aids (available through the Oticon RemoteCare app).
  3. Online ordering for hearing aid batteries and domes.
  4. Support for hearing aid repairs and cleaning.
  5. Support for assessing whether a hearing test in a clinic might be relevant for you.

Learn more about how you can benefit from our remote services:
Customer service

Video consultations with a hearing care expert

If you wear Oticon hearing aids, you can receive hearing aid adjustments from one of our experts through a specific hearing aid adjustment app (called the Oticon RemoteCare App.)

Benefits of using the app:

  1. Have a video consultation with a hearing aid expert from the comfort of your home.
  2. Save time and money spent on traveling to a local clinic.
  3. Receive hearing aid adjustments without having to visit the clinic.
  4. Have the audiologist adjust your hearing aid to suit a specific listening situation.
Find nearest clinic

Hearing aid repair and adjustment FAQ