A Great Place to Work

The hearing healthcare specialist is Ireland’s longest-established hearing solutions provider.  Opened in 1987, the company now has 190 employees at 83 local clinics throughout Ireland.

The principle of the auditing and employee feedback scheme is that building a great culture is better for people and better for business, according to the Great Place to Work organisation.

Around 60,000 employees working in Ireland participate in the Great Place to Work survey, annually, and their insights across key elements of workplace culture and process, are used to inform better work practices, trust, and relationships.

Hidden Hearing very effectively used the Trust Index Survey to help shape the business for the better, for patients and employees, according to Patricia Garland-Moloney, HR, L&D and Compliance Director.

“Every day our people work with our patients, care for them, and listen to them, so it makes sense to ask our people about their experience of work and to capture their feedback through the Great Place to Work Trust Index Survey.  From there we created responsive action plans that helped us improve the experience of work and to capitalise on what we do best, which, in turn, has helped us achieve our goals,” Patricia Garland-Moloney says.

€150m Market

The hearing healthcare market in Ireland is potentially worth about €150m.  Hidden Hearing operates largely on reputation and trust, and existing patient referrals, for business growth.   
​

Congratulating Hidden Hearing on the company award, the Great Place to Work chief executive, Cathal Divilly, said that essential communication, good performance, and supporting managers to become high-trust leaders is key.

“Organisations need to build trust, and a compelling culture and employer brand, if they want that unique edge to attract the best talent.   Great Place to Work organisations consistently outperform typical workplaces in productivity, retention, and recruitment measures.”

The Great Place to Work employee survey gives leaders the feedback, real-time reporting, and insights they need to make effective, data-driven people decisions, Divilly maintains.

According to Hidden Hearing’s Patricia Garland-Moloney, understanding that the key to success is people, means the company constantly looks for ways to improve employee engagement.

“We are fully committed to employee engagement, delivering the best standards in learning and development, and creating space for continuous collaboration.  By doing these things, everyone knows the company’s purpose and vision, namely to provide life-changing hearing healthcare, and the importance of their role in achieving our purpose.  We achieve our goals by living our Hidden Hearing core values.” 

Book a Free Hearing Test