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Crystal trophies are arranged on a table, glowing under colorful lights. The partially visible backdrop reads, 'IRISH LOYALTY AWARDS,' suggesting an awards event context. No hearing-related elements are identifiable.
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Hidden Hearing Ireland Triumphs in the Customer Experience Category at Irish Loyalty and CX Awards

Contributed by Dolores Madden

12/04/2024 • 2 min read

Tags • News and events

Hidden Hearing Ireland, Ireland’s leading provider of hearing healthcare solutions, is proud to announce its latest accolade - the prestigious Customer Experience Award at this year's Irish Loyalty and CX Awards. The ceremony, a highlight in the business calendar, took place at the renowned RDS, gathering industry leaders to celebrate excellence in customer service and loyalty.

This award signifies Hidden Hearing Ireland's commitment to not just meeting, but exceeding patient expectations through innovative practices and exceptional service. 

The Irish Loyalty and CX Awards, now in its seventh year, recognizes businesses that set the benchmark for customer experience and loyalty across various sectors. Winning this award places Hidden Hearing Ireland among the elite in customer service, highlighting their role in transforming the hearing healthcare industry through customer-centric innovations.

Hidden Hearing Ireland's journey to this achievement involved a rigorous evaluation process, showcasing their comprehensive approach to customer engagement, satisfaction, and loyalty. From the initial consultation through to aftercare, Hidden Hearing demonstrates an unwavering commitment to enhancing the lives of those with hearing loss.

Hidden Hearing Ireland looks forward to building on this success, continuing to set new standards in customer experience, and helping more people enjoy the rich sounds of life. This award is not just a milestone but a stepping stone to further achievements in the realm of patient satisfaction and loyalty.

If you would like to book an appointment with our award-winning team, click on the link below.

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Photograph of Hidden Hearing Marketing Director Dolores Madden
Dolores Madden, Marketing Director and Senior Audiologist, ISHAA Board Member

Dolores Madden joined Hidden Hearing in 1989 and has played a central role in its growth into a leading provider of hearing healthcare in Ireland. With a background in accounting and a Master’s Degree in Audiology from Trinity College Dublin, she brings a unique blend of commercial and clinical expertise. As Marketing Director, she leads brand and growth strategy across a nationwide network, championing personalised, technology-led hearing care that is never one size fits all. A passionate advocate for early intervention, Dolores is committed to raising awareness of hearing loss and its wider impact on quality of life, while continuing to support high professional standards through her work with both the Demant Group and ISHAA.