Hidden Hearing Ireland Triumphs in the Customer Experience Category at Irish Loyalty and CX Awards

Contributed by Dolores Madden

12/04/2024 00:00:00 • 2 min read

Tags • News and events

Hidden Hearing Ireland, Ireland’s leading provider of hearing healthcare solutions, is proud to announce its latest accolade - the prestigious Customer Experience Award at this year's Irish Loyalty and CX Awards. The ceremony, a highlight in the business calendar, took place at the renowned RDS, gathering industry leaders to celebrate excellence in customer service and loyalty.

This award signifies Hidden Hearing Ireland's commitment to not just meeting, but exceeding patient expectations through innovative practices and exceptional service. "Winning this award is a testament to the dedication of our team and our continuous effort to deliver an unparalleled patient experience," said Stephen Leddy, Managing Director at Hidden Hearing Ireland. "Our focus has always been on understanding and addressing the unique needs of each patient, ensuring they receive not just the best hearing solutions, but also support and care tailored to their individual circumstances."

The Irish Loyalty and CX Awards, now in its seventh year, recognizes businesses that set the benchmark for customer experience and loyalty across various sectors. Winning this award places Hidden Hearing Ireland among the elite in customer service, highlighting their role in transforming the hearing healthcare industry through customer-centric innovations.

Hidden Hearing Ireland's journey to this achievement involved a rigorous evaluation process, showcasing their comprehensive approach to customer engagement, satisfaction, and loyalty. From the initial consultation through to aftercare, Hidden Hearing demonstrates an unwavering commitment to enhancing the lives of those with hearing loss.

The company's innovative practices, such as personalised hearing solutions and state-of-the-art technology, combined with their empathetic approach to customer care, have distinguished them in a competitive marketplace. "Our mission is to make a positive impact on people's lives, and this recognition encourages us to continue our work with even greater enthusiasm and dedication," added Stephen.

Hidden Hearing Ireland looks forward to building on this success, continuing to set new standards in customer experience, and helping more people enjoy the rich sounds of life. This award is not just a milestone but a stepping stone to further achievements in the realm of patient satisfaction and loyalty.

If you would like to book an appointment with our award-winning team, click on the link below.

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Dolores Madden, Marketing Director and Senior Audiologist, ISHAA Board Member
In 1987, Hidden Hearing was established in Ireland. Dolores Madden joined the company two years later. In 2003, Dolores was appointed Marketing Director at Hidden Hearing. Hearing loss is the second most common health issue globally and overcoming the stigma of hearing loss is one of our biggest challenges. Dolores is on a mission to promote pro-active hearing healthcare, encouraging people to take annual hearing tests and treatment as necessary. Early diagnosis and intervention can prevent social isolation, depression, cognitive decline, and other adverse impacts caused by untreated hearing loss.