Customer Care Plan

Hidden Hearing are pleased to introduce our Customer Care Plan specifically designed for your hearing aids, giving you total peace of mind with all risks. It provides a low cost protection against loss, theft or breakdown of your hearing aids anywhere in the world.

We offer the All Risks Cover which is designed to protect against any eventuality. This means that any necessary repairs will be carried out free of charge. Where the aid is damaged beyond repair, you will receive a replacement hearing aid entirely free of charge.

There is a four year warranty on the aids which will cover any necessary repairs or replacement required due to normal wear and tear.

The 3 main benefits of the customer care plan are:

  • No quibble for new replacement of your hearing aid/s if it’s lost or stolen.
  • Unlimited repairs to your hearing aid/s through breakdown or accidental damage.
  • Free cover whilst on your holidays up to a maximum of 31 days (at any one time).


For further information please Freephone Customer Service on 1800 818 808.

Also please note repairs are covered for 6 months, no matter how many times you make a claim. Once Hidden Hearing has replaced your hearing aids due to loss, accidental damage or theft, the Customer Care Plan on the original aid/s will end.

For further information, download our One Plan insurance cover brochure.

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