Meet Our Customer Services Team

✓ Evidence Based
Ivor Lewis

Ivor Lewis

Senior Hearing Aid Audiologist at Hidden Hearing
Mr Ivor Lewis, Senior Hearing Aid Audiologist with Hidden Hearing has been an audiologist for nearly 20 years and is highly recognised as a conscientious and caring professional. Ivor has been with Hidden Hearing since 1995 and took control of the Cashel branch in 2011. This branch is now recognised as a Centre of Excellence for Hearing Care in Ireland.

As a fully qualified Fellowship member of both the British, and the Irish Society of Hearing Aid Audiologists, he has years of advanced training both locally and nationally.

Find Out More About Ivor


About Our Customer Services Team

Sandra Cassidy is the Customer Services Manager at Hidden Hearing, she joined Hidden Hearing in 2002 as a Customer Service and Repairs Agent bringing several years of key experience to the role from prior administration positions. Her attention to detail and excellent rapport-building skills resulted in her being promoted to Customer Services Manager in 2006 and in 2012 Sandra completed a Managing People (QQI Level 6) course.

In her role as Customer Services Manager Sandra is deeply committed to ensuring a successful outcome for every client, speaking about her role Sandra said “I feel privileged to work with the Hidden Hearing team in helping to make a difference in enabling others to achieve better hearing and improve their quality of life. We are always here for our clients, whatever they need help with, whenever they need it”.

A typical day for Sandra involves responding to issues such as inquiries, problem resolution, quickly researching and investigating issues that concern a customer, managing the customer service team and preparing/reviewing daily, weekly and monthly reports. “I love seeing the results from helping people with their hearing impairments and it is particularly inspiring and rewarding to hear how happy people are when they write to us or contact us to thank us for helping to improve their quality of life”.

“Our friendly Customer Service Team are dedicated to delivering exceptional customer service to make sure that all client’s needs are met in a timely fashion, this includes scheduling appointments, providing information in relation to our services, hearing aids, hearing aid accessories and answering any questions that our client’s or new potential client’s may have”.

“At Hidden Hearing we appreciate and understand that hearing loss can be a very sensitive subject and accepting that you may need help with your hearing can be difficult. We strive to provide the highest standard of care to each and every one of our client’s to ensure that the quality of service provided exceeds our customers’ expectations. We are always looking to improve on the services we provide where we can. The high standard that Hidden Hearing holds for customer service is the core of our brand values and what makes our Customer Care team so good is our desire and passion for customers, which is just one of the reasons why we were voted Ireland’s leading health care provider in 2014”.

Sandra lives in Dublin with her husband Kieran, and has three children. In her spare time she enjoys participating in family events, going to concerts, dancing, going to movies and enjoying life.

Our friendly and experienced customer service team are only a phone call or an email away and will be able to help with a multitude of queries on freephone 1800 818 808 or Email:

Article Name
Meet Our Customer Services Team
The high standard that Hidden Hearing holds for customer service is the core of our brand values and what makes our Customer Care team so good.
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Hidden Hearing
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